What is 211?
211 Ontario is a telephone and web service that provides information to the public about community and social services in Ontario. The service operates 24 hours a day, every day of the year. Service is available in 175 languages and has been available to Lambton residents since December 15, 2011. In 2012, seven regional centres across the province handled a total of approximately 600,000 calls.
Callers with a hearing impairment can use the TTY line: 1-866-488-9311.
In addition to providing assistance to callers looking for information about community and social services, 211 Call Centres also serve as public information centres during emergencies. The ability of 211 to effectively handle questions and assist the public during emergencies has been proven during several major incidents such as the Leamington and Goderich tornados in 2010 and 2011, and the Thunder Bay flooding of 2012. Locally, 211 was activated during the central Lambton Boil Water Advisory in October 2014 and the Lambton Shores natural gas release in 2015.